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Available Mon–Fri 10:00–18:00 CETCustomer service hours
- Monday – Friday:
- – CET
- Saturday:
- Closed
- Sunday:
- Closed
Fadaria is an online-only store – there is no showroom or shop to visit. Our address is for correspondence, returns and complaints.
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Frequently asked questions
Do you offer international shipping?
At the moment we ship within Poland only.
What if the size doesn't fit?
You can exchange your jewellery for a different size within 14 days of receiving it. Simply get in touch through our Contact page, give us your order number, then send the piece back at your own cost. Full details are in our returns policy.
If the piece shows no signs of wear, we will make a new one in the right size and send it to you at no extra charge. The free exchange is available once.
After 14 days, resizing is a paid service. We are happy to discuss the details for your chosen design – please email us at support@fadaria.com.
Please note: size exchanges do not apply to personalised jewellery. If you are not sure of your size, we recommend ordering without an engraving and having it engraved later by a local jeweller.
Within the same 14 days you can also return the jewellery without giving a reason. Full details are in our returns policy.
How long will it take to receive my order?
Pieces marked as ready to ship are dispatched within 1–2 working days. Made-to-order pieces take 21–28 working days to make, then we ship. Delivery time depends on the carrier.
Do you offer financing or payment plans?
Yes. PayU instalments are available at checkout, alongside PayPal, Visa and Mastercard cards, BLIK, Google Pay and Apple Pay.