Client services
How can we help?
We are happy to help at every stage of your purchase. Choose a topic below.
Returns & complaints
You have 14 days to return a product. Simply get in touch and we will guide you through the whole process.
Returns policyStart a returnCare & materials
Discover the materials, gemstones, making process and personalisation options behind our jewellery, as well as how it is packaged and quality-checked.
Craft & careHow to care for your jewelleryCertificate verification
Verify the authenticity of any Fadaria piece online using its unique serial number.
Verify a certificatePersonal consultation
Questions about a piece, a size or a gift? Speak with us directly – by email, phone or WhatsApp.
Contact us